Ballard Family Mortuary-Hilo

They were verry understanding to our needs and very accomodating.

I cannot recommend Ballard Family Mortuary highly enough especially the incredible Mr. and Mrs. Lee. They turned an overwhelmingly difficult time into a truly dignified and seamless experience after the sudden loss of my father Robert Perry Johnson Despite an extremely tight timeline, they prepared Dads body with the utmost care and respect for his service in Hawaii, then coordinated shipping to Texas in record time. We even received his death certificate faster than we thought possible. Every detail was handled with precision and urgency, yet never at the expense of compassion. Mr. and Mrs. Lee were exceptionally kind, thoughtful, and attentive throughout the entire grieving process. They listened, guided us gently through tough decisions, and made arrangements feel effortless during a time when nothing else did. Their empathy and professionalism brought us genuine comfort. If youre looking for a funeral home that treats your loved one and your family like their own, choose Ballard.

I cannot speak highly enough of the care and compassion we received from Ballard Mortuary. Mahana was an absolute gemher patience, empathy, and grace brought light to a very heavy moment, and we will always remember her with deep gratitude.