Theyre good, they just rarely answer the phone
Terry and the whole staff here were amazing to work with. Very informative through the whole process. I highly recommend this company. As they care for the families they help.
During a tough time, its always helpful to find a resource, and thats what they were. It seemed fine. I wished they would respond to emails and voicemails, as its hard to be the persistent one during grief. Other than that, I felt a $150 flat rate to send ashes via USPS was a clear margin grab&.I get that everyone has to make money but that seemed a bit blatant and excessive to me. However, I had to comply as I dont live in Texas. Other than that, it was fine. Not stellar, not terrible. I personally dislike being interrupted and talked over constantly, and I realize its a communication style, often culturally embedded, I found it irritating and unhelpful, but thats just me.
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