These three words are the most confusing part of pet cremation, and providers do not all use them the same way. Confirm which one you are buying before you agree to it.
Communal (also called group)
Several pets are cremated together and the ashes are not separated afterwards. You do not get ashes back. This is normally the lowest-cost option.
Private
Your pet is the only animal in the chamber. Ashes are returned to you. This is normally the highest-cost option.
Individual (also called partitioned or segregated)
More than one pet is in the chamber at the same time, kept apart by trays or dividers. Ashes are returned, but because the animals share the chamber a small amount of mixing is possible. This is the term that varies most between providers — some use “individual” to mean exactly what others mean by private.
The question that settles it: how many animals are in the chamber at the same time as my pet? Ask Southeastern Pet Cremation that directly rather than relying on the name of the package.
Pet cremation is usually priced in weight bands rather than as a single flat fee. Providers set a few bands — commonly a small, a medium and a large — and the price steps up at each one. A cat and a large dog will not cost the same.
Two other things move the figure:
- Private normally costs more than individual, which normally costs more than communal.
- Urn, engraving, paw print, fur clipping and collection from a veterinary practice are often separate line items rather than part of the base price.
We do not hold weight bands or package prices for Southeastern Pet Cremation. Ask for the band that matches your pet’s weight and for the total including every add-on, so the figure you are quoted is the figure you pay.
With communal cremation, ashes are not returned at all. With private or individual cremation, return times across the industry generally run from a few days to around two weeks, depending on the provider’s schedule and on whether your pet is being collected from a veterinary practice first.
Ask Southeastern Pet Cremation for a specific date, how you will be told the ashes are ready, and whether they come back to you directly, go to your vet for collection, or are shipped.
Many pet crematories collect directly from vets, and if your pet died at a practice the vet will often arrange it for you. That is convenient, but it means the choice of crematory can be made without you.
- If your vet is arranging it, ask which crematory they use — it may not be this one.
- Ask whether collection is included in the price or charged separately.
- Ask whether you can bring your pet in yourself, if you would rather.
Ink paw prints, clay paw impressions, fur clippings, engraved urns and memorial jewelry are commonly offered. Some providers include one keepsake in the base price and charge for the rest; others charge for all of them.
If you want a paw print or a fur clipping, say so before the cremation. They cannot be taken afterwards.
Ask Southeastern Pet Cremation which keepsakes are included and which are extra, and get the answer in writing.
The FTC Funeral Rule is the regulation that gives families price protections when they arrange a funeral. It does not apply to pets. The Rule (16 CFR Part 453) defines cremation as a heating process that incinerates human remains, and defines funeral services as the care and preparation of deceased human bodies. The words “pet” and “animal” do not appear in it.
For your pet, that means:
- There is no legal right to a General Price List — the itemized price sheet a funeral home has to hand you for human services.
- There is no requirement to give you itemized prices over the phone.
- There is no requirement to let you supply your own urn or container without a fee.
That does not mean a provider is behaving badly — plenty of pet crematories publish clear prices and hand over written quotes without being asked. It means the protections you may be expecting are not automatic here, so ask for them directly.
- How many animals are in the chamber at the same time as my pet?
- Will I get my pet’s ashes back, and how do you identify my pet through the process?
- What is the total price for my pet’s weight, including urn, keepsakes and collection?
- What date will the ashes be ready, and how will you let me know?
- Is the cremation done at your own facility, or sent to another company?
- Can I witness the cremation, or visit the facility?
- Can I have all of that in writing before I agree?
They helped to make a sad experience better with their caring, politeness, quick service, empathy.
My baby girl Piper passed away 1/18/26 it was very sudden and I took her into the vet expecting them to give her some medications and then Id be taking my baby home.. little did I know theyd call me the next day saying her heart stopped& no one is prepared for something like this! this was the most heartbreaking experience of my entire life and honestly the vet didnt show any compassion at all they would giggle at little things like I didnt just loose a huge piece of my life!& so I wasnt very pleased with them but when receiving my baby back and seeing how much care and love was put into her cremation from Southeastern Pet Cremation meant the absolute world to me!! All the vet gave me was a ink print of her paw and an ugly red clay print that wasnt even dry, as well as the blanket I asked for that I held her last in and they made sure to remind me it was theirs then giggle about it when they gave it back to me&.. So I wanted to thank Southeastern Pet Cremation for the kindness an
Last Sunday my fiances 16 yo Yorkie Glitzy Girl passed away in her arms. I contacted Chris and he was very helpful and told us to get there safely and he would wait for our arrival. He was so kind and considerate making sure to respect our Glitzy Girl and our feelings. He made the paw prints for us while we were there and then showed us the options in urns. We picked out one that had a picture frame in it so we went to Walgreens and had some pictures printed. Chris was kind enough to place it in the urn for us. While we were gone he even took time to wash the towel that we had wrapped Glitzy in. We would definitely make this drive again just hope its not anytime soon.
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Southeastern Pet Cremation has not published pet cremation prices with us.
Expect the quote to depend on your pet’s weight band, on whether you choose communal, individual or private cremation, and on any urn, keepsakes or collection from your vet.
Ask for the total in writing. Pets are not covered by the FTC Funeral Rule, so an itemized price list is not something you are entitled to by law.
Request a Free Quote
Not every provider listed in Wilmington handles pets, so calling Southeastern Pet Cremation directly is usually the quickest answer.