Austin Funeral Home

My dad passed away unexpectedly on Dec 23rd. He had a prepaid plan with Austin Funeral Home for cremation which only paid for a cardboard box to cremate him in, the cheapest plastic box for his remains, the transportation to the funeral home, and the cremation itself. My sisters and I wanted to run obituaries in 2 of the local papers. While the funeral home offered to help post them, we were able to complete it ourselves. My trip to handle my dad's affairs and funeral was a very hasty one and we were not able to complete any funeral arrangements in the time I had as we were still waiting for the coroner to sign off for the cremation. And while we were trying to decide how to deal with my dad's remains, Lance was very helpful after we had decided to disperse his remains in the place he grew up. We did upgrade the container from the plastic one my dad paid for to a biodegradable one that we will use to disperse his remains. We didn't know this was an option and Lance was very helpful

Our family cannot thank Lance enough for his kindness, professionalism, attention to detail and follow up during one of the most devastating and heartbreaking times in our lives. He went above and beyond in so many ways. Lance truly was our angel and we are forever grateful for the compassion and dignity he showed when caring for my precious brother.

What an amazing gift Austin funeral home was in the middle of a crazy chapter, when my mother passed away unexpectedly. We thank the Lord she had already set up her account ahead of time with this wonderful company. The staff and people were nothing but gracious and made it easy when setting it up, to ask questions and actually, we had a few great laughs putting Her account together prior& It seems a little wild to try and think out worst case, best case scenarios, but they filled us in on every detail that could happen and what that would look like mentally and financially if we were and were not prepared. The whole staff on the phone or in person was nothing short of amazing for us. They were kind, they were gentle they knew the facts, they were great listeners and the details went perfect. Part of their services offered are making phone calls to Medicare, your extra insurance, any other state programs. You can even pay ahead of time for obituary space in any newspapers that you wan