Shannon Family Mortuary

Shannon family was my second call. The first mortuary was kind enough on the phone, but a little too "business" on the phone. I worked directlynwith Cynthia who was extremely easy to work with and made the process very simple. Not on ly professional, but personable and empathetic. Even when there was a hiccup with timing and I might have needed to go with another mortuary, she was calm and collected. She made some calls and made sure things were straightned out for my father's services. Although they are a smaller mortuary, they are huge on personality and professionalism!

I am eternally grateful for the service that Shannon Family Mortuary provided to us. After being in shock at the sudden passing of my uncle, we had no idea where to start. We called several mortuaries trying to find the best one that fit within our budget, and by the grace of God, we found Shannon Family Mortuary advertised on the back of our church bulletin paper. Cynthia was the one who answered and walked us through everything. She explained everything in great detail in English and Spanish, ensuring we knew what steps to take next. She gave us many other resources to help us with our situation that we didn't even know we could get help with. The response time was exceptional; she made sure all of our questions were answered within minutes and was always on hand. Even when we had trouble deciding and emotions were running high, she was still patient and compassionate with us. She went above and beyond and truly looked after us. There was no doubt my uncle was handled with care and r

With the unexpected passing of my stepson, I found myself in need of a mortuary who would take charge and guide me along this very rough journey. After several visits to other mortuaries, I remembered about my professional relationship with Shannon Family Mortuary and called mid morning one day. I was greeted by a pleasant person on the phone, Cynthia who told me to come on by same day to talk about options. Within a couple hours, I was seated in their beautiful building ready to tackle what I thought to be another tough appointment. I was wrong; this was by far the easiest and most comfortable that I felt just by how Cynthia showed genuine care for me and my family. With the guidance of Julie, they both gave me the feeling of relief knowing I would be in good hands with them. I left that day without committing and after discussing with my husband, I told him this is the one. This is who will help us care for our stepson and help give him the most beautiful celebration; I just know it